Hotel GRIFID Aqua Club BoleroHotel GRIFID Aqua Club Bolero

Skvělá volba, jen se musíte obrnit před lidmi (turisty) kolem. Personál hotelu skvělý.

Spokojenosti

At the very beginning of our holiday we dealed with a few negatives. First the hotel did not respond on our 2 emails with request before our arrival (we just asked for giving the two rooms we booked in the same building and single beds in our sons´ room). The rooms vere next one to another, but both with double beds. One of the rooms Nr. 166 was very humid, smelling, with mildew in the wardrobes. The hotel manager changed the room the next day and since than we did not have any problems any more. The facilities and the food were very good, good variety. There was even a special offer for gluten-free guests and all dishes had labels with allergens contained in them. The animation team was taking a good care of all the guests all day. We especially remember jung bulgarian animator Mitko (Dimitar). They prepared a special surprice for our sons´ birthday and also the Asian a la carte restaurant did us a favour preparing a small birthday cake. During our visit, there was a Gala Evening with special program – opera singers from Varna theatre, which was outstanding. In general we recommend this hotel (we expect they solve humidity problems in their basement rooms) and if we have a chance we will come back again.